Skip to content Unrivaled Support
Yep... It's That Good!
Unrivaled Support
Yep... It's That Good!
Empowered Teams
Our support teams have the power to make you happy. We position support higher in the business hierarchy than most companies. These awesome humans can authoritatively pass on your compliments, complaints, requests and help you with questions about your account.
ISPolitical's support teams are a key component in our developmental machine. Their importance gives them a sense of enthusiasm for solving your problems. You’ll feel it any time you need a hand.
Why do we empower support?
ISP's support teams feel the consequences of unhappy clients directly. If you’re grumpy with support, they’ll be grumpy too. When they’re able to relay those consequences on to development and management with authority, the product changes for the better. Likewise, it keeps development and management on their toes.
No one wants to suffer the wrath of an unhappy support rep.
"I am blown away by the customer support that ISP provides. Not only are they very prompt and thorough in their assistance, they make it a point to try to include any feedback for features they receive."
- Kirk L.
Legislative Aide
Our Support Process
Support is not just about answers for you. It’s also about making our service better.
LISTEN
Support Listens
Support listens carefully – almost obsessively – to your problem. The goal isn’t just to solve the problem in a specific case, but to understand whether development ought to modify the system.
Can we make it more user-friendly? Can we reduce clicks, friction and the time it takes you to complete a task? The reflective nature of support provides you with an increased capacity to win your campaign and/or more time to bring on more clients! Improving your campaign or your business is why we exist.
Support Solves
Support’s first priority is to solve your problem as quickly as possible, which rarely involves reading from a script. And when support encounters a problem they can’t simply guide you through, they have the organizational juice to get something done.
This ensures that your problem gets solved quickly, and that our support agents stay engaged in solving your problems. Many support departments lack any authority, which leads to depressed, unhappy, unhelpful support reps. Our support reps take care of your problems, making your life easy.
SOLVE
IMPROVE
Support Improves
Why do we empower support?
ISP's support teams feel the consequences of unhappy clients directly. If you’re grumpy with support, they’ll be grumpy too. When they’re able to relay those consequences on to development and management with authority, the product changes for the better. Likewise, it keeps development and management on their toes.
No one wants to suffer the wrath of an unhappy support rep.
SUPPORT IS HAPPY!
YOU'RE HAPPY!
ISP IS HAPPY!
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