Unrivaled Support

Yep... It's That Good!

Unrivaled Support

Yep... It's That Good!

Empowered Teams

Our support teams have the power to make you happy. We position support higher in the business hierarchy than most companies. These awesome humans can authoritatively pass on your compliments, complaints, requests and help you with questions about your account.

 

ISPolitical's support teams are a key component in our developmental machine. Their importance gives them a sense of enthusiasm for solving your problems. You’ll feel it any time you need a hand.

SUPPORT REF2
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Why do we empower support?

ISP's support teams feel the consequences of unhappy clients directly. If you’re grumpy with support, they’ll be grumpy too. When they’re able to relay those consequences on to development and management with authority, the product changes for the better. Likewise, it keeps development and management on their toes.

 

No one wants to suffer the wrath of an unhappy support rep.

"I am blown away by the customer support that ISP provides. Not only are they very prompt and thorough in their assistance, they make it a point to try to include any feedback for features they receive."

- Kirk L.

Legaslative Aide

Our Support Process

Support is not just about answers for you. It’s also about making our service better.

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LISTEN

Support Listens

Support listens carefully – almost obsessively – to your problem. The goal isn’t just to solve the problem in a specific case, but to understand whether development ought to modify the system.

 

Can we make it more user-friendly? Can we reduce clicks, friction and the time it takes you to complete a task? The reflective nature of support provides you with an increased capacity to win your campaign and/or more time to bring on more clients! Improving your campaign or your business is why we exist.

Support Solves

Support’s first priority is to solve your problem as quickly as possible, which rarely involves reading from a script. And when support encounters a problem they can’t simply guide you through, they have the organizational juice to get something done.

 

This ensures that your problem gets solved quickly, and that our support agents stay engaged in solving your problems. Many support departments lack any authority, which leads to depressed, unhappy, unhelpful support reps. Our support reps take care of your problems, making your life easy.

Asset 10

SOLVE

Asset 11

IMPROVE

Support Improves

Clients who use the system the most, are the precise people that know what a software system should (and needs!) to do. That’s why support takes your feedback, your problems, your complaints, concerns and suggestions back to the development team and sets it on their heads like a giant weight they can’t avoid.

 

It’s organizational gravity. And it produces an environment where solutions are created quickly and efficiently.

Why do we empower support?

ISP's support teams feel the consequences of unhappy clients directly. If you’re grumpy with support, they’ll be grumpy too. When they’re able to relay those consequences on to development and management with authority, the product changes for the better. Likewise, it keeps development and management on their toes.

 

No one wants to suffer the wrath of an unhappy support rep.

SUPPORT IS HAPPY!

YOU'RE HAPPY!

ISP IS HAPPY!

Terms

There are some people in this world that need no support. They’re technophiles, regular customers, or small organizations looking to save some money. For those folks, we offer services with zero support. You’ll have to specifically ask for service without support. For everyone else, support is included for every person in your campaign, for as long as you stay on with our service.

We would love to hear from you...

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