Our support teams have the power to make you happy. We position ISP support higher in the business hierarchy than most companies. These helpful humans can authoritatively pass on your compliments, complaints, requests, and help you with questions about your account.
ISPolitical’s support teams are a key component in our developmental machine. Their importance gives them a sense of enthusiasm for solving your problems. You’ll feel it any time you need a hand.
ISP’s support teams feel the consequences of unhappy clients directly. If you’re grumpy with support, they’ll be grumpy too. When they’re able to relay those consequences on to development and management with authority, the product changes for the better. Likewise, it keeps development and management on their toes.
No one wants to suffer the wrath of an unhappy support rep.
– Kirk L.
Legislative Aide
Support is not just about answers for you.
It’s also about making our service better.
Support listens carefully to your questions. The goal isn’t just to solve the problem in a specific case but to identify an opportunity for development to implement a change to the system.
Can we make our software more user-friendly? Can we reduce clicks, friction, and the time it takes you to complete a task? The reflective nature of support increases your capacity to win your campaign and/or more time to bring on more clients!
Support’s first priority is to solve your problem as quickly as possible, which doesn’t involve reading from a script. And when support encounters a problem, they have the organizational autonomy to provide solutions.
This ensures that your problem gets solved quickly, and that our support team stays engaged in solving your problems. We’re here to make your life easier, not more complicated.
Clients who use the system most are the people who know how ISP software needs to function. That’s why ISP support takes your feedback, problems, complaints, concerns, and suggestions back to the development team and sets it on their heads like a giant weight they can’t avoid.
It’s organizational gravity. This process produces an environment where solutions are created quickly and efficiently.
Get in touch with our consultative reps today and see if ISP is right for you.
