If you are experiencing issues with your ActBlue integration, check below to see if your issue is mentioned and, if so, how to fix it.
I just set up my ActBlue integration, but no transactions are coming over to ISP.
Navigate to the ActBlue page underneath the Integrations menu and verify the ActBlue Entity ID is correct.
You may not have contacted ActBlue to complete the integration on their end. If you haven’t done so, contact them and have them confirm that ISP endpoints are enabled.
I emailed ActBlue and had them set up the integration with ISP, but no transactions are coming over to ISP.
You may not have installed the integration in ISP. Navigate to Integrations > Add/Remove Integrations , and locate the ActBlue integration. If you have any trouble setting up your integration, you can find more information here.
I’m receiving duplicate transactions through the integration.
You will need to contact ActBlue and make them aware of the situation. When you contact them, provide an example transaction (name, date, amount) that came over to ISP twice. They will be able to fix the integration and prevent duplicates from being sent.
Still having problems?
If you’re still having an issue that isn’t addressed by this help file, email Support with an example transaction that you’ve received via ActBlue since fully setting up the integration. We can look at our Logs and diagnose the issue.