If you are experiencing issues with your ActBlue integration, check below to see if your issue is mentioned and, if so, how to fix it.
I just set up my ActBlue integration, but no transactions are coming over to ISP.
Navigate to the ActBlue page underneath the Integrations menu and verify the ActBlue Entity ID is correct.
You may not have responded to our email to complete the integration setup. If you haven’t done so, email Support with your Entity ID and backfill from date if you want backfill data imported into ISP.
I emailed ActBlue and asked them to set up the integration, but no transactions are coming into the ISP account.
ActBlue updated their process and doesn’t set up the integration webhooks. The ActBlue integration is set up between you and ISP. You can find more information here.
I’m receiving duplicate transactions through the integration.
You will need to contact ActBlue and inform them of the situation. When you contact them, provide an example transaction (name, date, amount) that came over to ISP twice. They will be able to fix the integration and prevent duplicates from being sent.
Still having problems?
If you still have an issue not addressed by this help file, email Support with an example transaction you’ve received via ActBlue since fully setting up the integration. We can look at our Logs and diagnose the issue.
